kiplePay Terms of Use
20190410
1. |
GENERAL |
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1.1 |
These Terms of Use is applicable and binding upon you when you access and/or use our Property. In addition to these Terms of Use, additional terms and conditions may apply, depending how you access and/or use our Property. |
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1.2 |
Our Property is provided to you on an “as is” basis without any warranty of any kind and our liability to you in connection with your use of our Property is very limited. It is, therefore, important that you read the Agreement carefully before accessing and/or using our Property. By actually accessing and/or using our Property, you understand and agree that we will treat that you are agreeing to be bound by the Agreement in its entirety from that point onwards. |
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2. |
CHANGES |
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2.1 |
We can change any terms and conditions of the Agreement at any time without notice. As such, you should look at the Agreement regularly. When changes are made, it will be effective immediately upon posting on kiplePay Website. You understand and agree that if you continue to maintain an Account with us after the date on which such terms have changed, we shall treat you have accepted those changes. |
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3. |
PARENTAL AUTHORITY |
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3.1 |
We will contract with you only if you are 18 years old and above. As such, please obtain your parent or guardian’s permission before accessing and/or using our Service. All Personal Data provided by a user and all transaction entered into with us shall be deemed to have been submitted by a user above 18 or has obtained the relevant permission from their parent or guardian. |
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4. |
GLOSSARY |
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4.1 |
Definitions.
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4.2 |
Interpretations
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5. |
YOUR PERSONAL DATA |
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5.1 |
When you provide us with your Personal Data, you agree that we may use it to supply you with the Service and for other purposes described in our Privacy Policy. Without your Personal Data, we may not be able to allow you access and/or use the Service, or provide the level of service you expect. To learn about how we collect and protect your Personal Data, please refer to our Privacy Policy. Any non-personal information or material sent to us by you will generally NOT be treated as confidential. |
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6. |
GRANT OF RIGHTS AND INTELLECTUAL PROPERTY RIGHTS |
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6.1 |
We grant you a personal, royalty-free, non-exclusive, non-transferable, non-assignable, revocable and limited licence to access, and/or use the Property, according to the terms and conditions of the Agreement. This licence is for the sole purpose of enabling you to use and enjoy the benefit of the Service provided by us only. There are no implied licenses under the Agreement and any rights not expressly granted to you hereunder are reserved by us. |
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6.2 |
You shall not: -
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6.3 |
Except for the User Generated Content, the Property and Content are the property of ours, or are included with the permission of the owner of the rights. The use of Property and/or Content do not grant you title or ownership of any of our Intellectual Property Rights or those of our licensors or suppliers. We reserve all rights in our corporate names, service marks, logos, trade names, and domain names (collectively "Marks") and nothing in the Property grants you a license to use such Marks. Additionally, other marks which appears in the Property may contain marks of Merchant or third parties that are not affiliated with us. We do not own such Merchant’s marks or third-party’s marks and the use of such marks may be subject to the terms and conditions of such Merchant or third-party. |
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7. |
YOUR ACCOUNT |
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7.1 |
Creation of Account |
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7.2 |
Accuracy of your information |
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7.3 |
Social Media |
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7.4 |
Security
You are responsible for all activities that occur under your Account. You must immediately notify us of any unauthorised use of your Account, or breach of security. We will not be liable for any loss of e-Money in your e-Wallet. |
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7.5 |
Your e-Wallet and Use of Your e-Wallet
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7.6 |
Top-Up, Deduction & Auto Top-Up
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7.7 |
Withdrawal |
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7.8 |
Transfer of e-Money |
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7.9 |
Dormant Account |
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8. |
CAUTION: WHEN YOU USE YOUR MOBILE DEVICE |
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8.1 |
DESPITE TECHNOLOGICALLY ADVANCED PROTECTIONS, MOBILE PAYMENTS AND/OR DATA STORED IN YOUR MOBILE DEVICE AREN’T IMMUNE TO INSTRUSION BY HACKERS AND IDENTITY THIEVES. WE WOULD LIKE TO REMIND YOU TO TAKE EXTREME PRECAUTION. IT IS EXTREMELY IMPORTANT THAT YOU NOTIFY US RIGHT AWAY IF YOU LOST YOUR MOBILE DEVICE SO WE CAN SUSPEND YOUR ACCOUNT TO KEEP SOMEONE ELSE FROM USING IT. YOU ARE RESPONSIBLE FOR ALL LOST OR STOLEN DATA AND/OR LOST OR STOLEN E-MONEY. |
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9. |
PROMOTION |
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9.1 |
We may offer you a Promotion from time to time. We may notify you of any Promotion offered to you either through any of our Property or other method. The terms of each Promotion will either be set out in a specific term for the relevant Service, in advertising material, or you will be advised separately in writing or in any other method. If you participate the Promotion, the terms of the Promotion will prevail to the extent that the terms of the Promotion are inconsistent with the terms of these Terms of Use, otherwise, the terms and conditions of the Terms of Use shall continue to apply. After the Promotion expires, the Promotion will end and the full terms and conditions of the Agreement will apply again. |
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10. |
THE MERCHANT |
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10.1 |
The Property may contain certain content, promotion, goods and/or services supplied by a Merchant. It may also contain certain hyperlinks to other websites which are neither maintained nor controlled by us (“Merchant’s Property”). Merchant’s Property is provided to you as a matter of convenience only. |
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10.2 |
Any dealings with such Merchant are solely between you and such Merchant. Before you transact with such Merchant, we encourage you to read their terms and conditions carefully including their privacy policy. You must ensure you comply strictly with the terms and conditions of the Merchant and does not erode our rights in any circumstances. In addition to any of other rights, you agree to indemnify, defend and hold us harmless from any losses and threatened losses arising from and in connection with, or based on any allegation of (a) any claim from Merchant resulting from any of your act, omission and/or negligence, or (b) any other claim arising out of or related to your breach of such Merchant’s terms and conditions, whether directly or indirectly. |
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11. |
DISPUTED TRANSACTION WITH MERCHANT |
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11.1 |
You should ensure that Transaction amount is correct prior to making any payment. By paying, we shall deem that all entries shown in the Transaction history are true and accurate. |
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11.2 |
We are not responsible and we shall not be liable for any Transaction you made with a Merchant. All disputes with regard to a Transaction should be addressed directly to the Merchant from whom you have transacted with. |
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11.3 |
The e-Money will only be credited back to your e-Wallet once the dispute has been properly processed, investigated and cleared by the Merchant. |
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12. |
SUSPENSION |
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12.1 |
We are entitled to suspend, revoke, refuse and/or block the use of the Service (or any part therefor), and/or suspend, revoke, refuse and/or block any Transaction, at any time, without liability, without notice, including but not limited to: -
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12.2 |
We reserve the right to investigate and take appropriate legal action, in our sole discretion, against you and/or report you to the Appropriate Authority under Clause 12.1(b), (c) and (d). |
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12.3 |
In the event the Account and/or Service has been suspended and you request for reactivation of the same, we may at its absolute discretion reactivate the Account and/or Service subject to any additional requirements as may be determined by us. |
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13. |
CONTENT |
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13.1 |
The Content is provided to you on an “AS IS” basis for your information and personal use only. Except as we specifically agree in writing, the Content shall not be used, reproduced, transmitted, distributed or otherwise exploited in any way. If we expressly allow you to download a particular Content, you may download one copy of such Content to a single device for your personal, non-commercial home use only do so provided that you (a) keep intact all copyright and other proprietary notices, (b) make no modifications to the Content, and (c) do not use the Content in a manner that suggests an association with us. |
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13.2 |
We reserve the right to limit and/or prohibit your access and/or use to any of the Content at our sole discretion and shall not be liable for any such limitation or prohibition. |
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13.3 |
You further acknowledge and understand that the Content provided in any part of our Property may contain technical inaccuracies or typographical errors and as such, we may change or update such information without any notice and without liability, to you. |
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14. |
USER GENERATED CONTENT |
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14.1 |
As a User, you may be allowed to Post any User Generated Content and you agree, by submitting your contribution, you grant us and our Affiliate a non-exclusive, worldwide transferable, royalty-free, irrevocable, perpetual right and licence to use, reproduce, edit, modify, adapt, publish, translate, create derivate works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution, and/or to incorporate your contribution in other works in any media, now known or later developed, for the full terms of any rights that may exist in your contribution. |
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14.2 |
You also hereby grant other user of the Property a non-exclusive licence to access your User Generated Content through the access and/or use of the Property, and to use such User Generated Content only as permitted through the functionality of the Property. |
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14.3 |
You understand and agree that we may retain and store, but not display, distribute, or perform, server copies of User Generated Content that has been removed or deleted. |
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14.4 |
Further to the foregoing paragraph, by submitting your User Generated Content to us, you warrant that: -
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14.5 |
You understand that whether or not such User Generated Content is Posted, we do not guarantee any confidentiality with respect to any User Generated Content. |
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14.6 |
We do not endorse any User Generated Content or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with User Generated Content. We do not permit activities which will infringe any Intellectual Property Rights including copyright and we will remove all infringing contents and User Generated Content upon notification that such Content or User Generated Content infringes on another’s Intellectual Property Rights. We further reserve the right to remove any Content without prior notice. |
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14.7 |
You understand and agree that we may review and delete any User Generated Content that you Posted at any time without notice, without liability and for any reason whatsoever. |
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14.8 |
We reserve the right to investigate and take appropriate legal action, in our sole discretion, against you for the User Generated Content especially if it violates our policy, the Law and report you to the Appropriate Authority. |
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14.9 |
If you believe that your work has been copied and Posted in our Property, without your permission or in any other way that constitutes copyright infringement or if you have any form of complaint or grievances in relation to the User Generated Content Posted, please contact our Customer Service Support. |
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14.10 |
You are solely responsible for your interactions with another user. We reserve the right, although we have no obligation, to monitor disputes between you and other user, and to take any action that we feel may be appropriate in our sole discretion, consistent with the Agreement. |
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15. |
DISCLAIMER |
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15.1 |
THE PROPERTY IS PROVIDED TO YOU ON AN ‘AS IS’ BASIS, WITH ALL FAULTS. WE DO NOT MAKE ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER ORAL OR WRITTEN, WHETHER EXPRESS OR IMPLIED, OR ARISING BY LAW, CUSTOM, COURSE OF DEALING, COURSE OF TRADE, WITH RESPECT TO THE PROPERTY. |
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15.2 |
WE MAKE NO REPRESENTATION THAT THE DEFECT IN OPERATION OR FUNCTIONALITY OF THE PROPERTY, IF ANY, WILL BE CORRECTED. WE DISCLAIM ANY AND ALL IMPLIED WARRANTIES ON CONDITIONS OF TITLE, MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. |
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15.3 |
THERE IS NO WARRANTY OF COMPATIBILITY TO COMPUTER SYSTEM, MOBILE DEVICE, SOFTWARE, PROGRAM INTEGRATION OR LACK OF NEGLIGENCE. NO ADVICE OR INFORMATION GIVEN BY US SHALL CREATE A WARRANTY WITH RESPECT TO THE ADVICE PROVIDED. |
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15.4 |
WE ARE COMMITTED TO ENSURING ALL TRANSACTIONS PERFORMED IS SECURE, SAFE AND CONFIDENTIAL. HOWEVER, OWING TO THE GLOBAL NATURE OF THE INTERNET INFRASTRUCTURE, THERE ARE RISKS THAT YOUR ACCOUNT MAY BE HACKED THROUGH YOUR MOBILE DEVICE, E-MONEY MAY BE STOLEN, OR FRAUDULENT TRANSACTIONS MAY TAKE PLACE. WE ARE NOT LIABLE TO YOU AT ALL FOR MATTERS UNDER CLAUSE 15. |
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15.5 |
We reserve the right to limit and/or prohibit your access and/or use of the Property at our sole discretion and we shall not be liable to you for any such limitation or prohibition imposed. |
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15.6 |
We may also change or discontinue any part of the Property provided at any time, without any prior notice to you. We shall not be liable for such change or discontinuance. |
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16. |
EXCLUSION OF LIABILITIES |
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16.1 |
The Indemnified Party shall not be liable to you for any Claims and Losses, including Consequential Loss, for: -
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16.2 |
Notwithstanding anything to the contrary, in the event the Indemnified Party is found liable, whether wholly or partially, by the Appropriate Authority or in a court with competent jurisdiction, you agree that the Indemnified Party’s total aggregate liability to you shall not exceed Ringgit Malaysia Two Hundred (RM200.00) only This limitation shall apply regardless of the cause of action or legal theory pled or asserted. |
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17. |
YOUR LIABILITY |
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17.1 |
Your liability to the Indemnified Party is to indemnify the Indemnified Party from and against any and all Claims and Losses including Consequential Loss, as a result of: -
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18. |
CONCLUSIVE EVIDENCE |
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18.1 |
If you make any admission or acknowledgement in writing of the amount of indebtedness to us and any judgment recovered by us against you, such indebtedness shall be binding and conclusive in all courts of law in Malaysia and elsewhere. |
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18.2 |
You expressly and irrevocably agree that a certificate of indebtedness issued by our officer shall be conclusive and binding evidence as to the amount for the time being due and owing by you to us and it shall be conclusive evidence against you in any legal proceedings (save and except for any manifest error). |
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19. |
TERMINATION |
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19.1 |
Voluntary Termination of Service |
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19.2 |
You shall remain liable for any Transaction effected through the use of your e-Wallet prior to the termination of the Service. |
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19.3 |
Our Right to Terminate
You may also contact our Customer Service Support for further information. |
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19.4 |
Termination of the Service or Agreement, for any reason, shall not act as a waiver of any liabilities or obligations you may have accrued at or prior to the date of such termination. |
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19.5 |
Survival. Those clauses which by their nature would survive the termination or expiration of this Agreement shall so survive. |
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20. |
FORCE MAJEURE |
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20.1 |
We will not be liable to you for any delay, failure, suspension or interference in supplying or make available the Service caused by a Force Majeure event. Upon the happening of any of the Force Majeure event, our obligations and any period of time then running shall be suspended for the period of the event in addition to such amount of time as may be required to resume normality. |
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20.2 |
Without prejudice to the foregoing paragraph, if any of the Force Majeure event results in the Service being interrupted, we may at any time, notwithstanding anything in these terms contained, forthwith terminate the Service and/or the access and/or use of the Property. |
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21. |
GENERAL PROVISIONS |
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21.1 |
Notice. Head of Legal We can serve a Formal Notice or other communication to you by electronic email, delivered by hand, courier and/or prepaid ordinary post or registered post (not being AR Registered), facsimile to the address you provided to us. We can also serve you a Formal Notice, or other communication to your last known address in our record. Formal Notice or other communication shall be deemed effective: -
You agree that in the event that any action is begun in the courts in Malaysia in respect of your use of the Property, the legal process and other documents may be served by posting the documents to you by registered post (not being AR Registered Post) at the address you provided to us or to your last known address in our records and such service shall on the fifth (5) day after posting, be deemed to be good and sufficient services of such legal process or documents. |
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21.2 |
When we can’t carry out our obligations? |
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21.3 |
No Partnership. |
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21.4 |
When do we waive a right under the Agreement? |
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21.5 |
When can you and we transfer, assign or novate the Agreement? |
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21.6 |
Severability. |
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21.7 |
Which laws and courts govern the Agreement? |
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21.8 |
Language. |
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21.9 |
Entire Agreement |
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21.10 |
What happens if you have a dispute with us?
Should you have any questions concerning the Agreement, the Property or additional terms and conditions found in the Property, please contact our Customer Service Support. |