FAQ

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  • 1

    How much minimum do I need to withdraw?

    You need to have minimum RM50 cash (not KipleKash) to withdraw your money.

  • 2

    What is Kiple?

    Kiple is a digital wallet that lets users pay easily without cash, get instant rebates, enjoy various promotions & purchase discount vouchers with great savings!

  • 3

    What is the maximum balance I can have on Kiple?

    The maximum cash balance you can top up and keep on Kiple is RM 200. There is no limit to KipleKash and Merchant Store Card balances.

  • 4

    What is Merchant Cashback?

    Merchant Cashback is a rebate you earn from Kiple Merchants (shops and businesses that accept payment using Kiple) that you made payment with using Kiple, which is shown as a balance in the Merchant Store Card. This balance can be use for future payments anytime with the same merchant, and is deducted first before your cash balance.

  • 5

    What is Kiple Cashback?

    Kiple Cashback is the instant rebate that you earn from using Kiple to pay at any of Kiple’s listed merchants (shops and businesses that accept payment using Kiple).

  • 6

    Can I withdraw my Kiplekash balance?

    Kiplekash is a rebate credit that can only be used for payment at Kiple Merchant outlets, and cannot exchanged to cash or withdrawn.

  • 7

    What is a Store Card?

    A Store Card is a credit balance that can be used for payment at the identified merchant’s outlets when you pay using Kiple, and is deducted first before your cash balance.

  • 8

    What are Free Promos?

    Free Promos are free promotions offered by Kiple Merchants that can be redeemed and used at the respective/identified merchant outlets.

  • 9

    How do I pay with Kiple?

    Step 1: Launch Kiple, and on the “wallet” tab press the PAY NOW button on the screen

    Step 2: Scan the QR code provided by the merchant on the Kiple Payment Device or the Kiple Payment App

    Step 3: Key in your PIN number or Use Finger Print Identification (you can enable this under Settings) to confirm your payment.

    That’s it! You can now check how much you have saved on the “wallet” screen and click on the “history” button on the top right of the screen (clock icon) to see your payment history

  • 10

    What are Special Deals?

    Special Deals are Special Discounted Vouchers offered by Kiple Merchants that you can purchase and redeem at the respective/identified merchant outlets.

  • 11

    How do I Top Up my wallet?

    At the home screen (the “wallet” tab), click TOP UP, select your top-up amount and you can top-up using Online Banking from 15 banks, CIMB ATM machines and CIMB Cash Deposit Machines.

  • 12

    How do I withdraw my Cash Balance?

    Click on the side menu of the Kiple App, select WITHDRAW CASH and follow the on-screen instructions.

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